For insurers — claims survey you can track
With Triyan, your claims team files a claim, follows it through survey and assessment, and downloads the signed report and invoice from one portal. Queries on a filed report are raised and answered on the same claim, so you never have to chase a reply by phone.
What your team does in the Insurer Portal
What you get on every report
Small claims without the site visit: AISurvey
For claims under ₹50,000, the vehicle owner can be sent a remote capture link. They photograph the vehicle and record a walkaround video on their own phone; the AI reads the photographs and frames from the video, the assessment is built as for any other claim, and a reviewer confirms it before the Video Assisted Assessment Report is issued to you.
Nine reports, one claim
Final Survey, Spot Survey, MUL Bill Check, the Hindi requirement letter, IDV / Valuation, Nil Depreciation and RTI Net of Salvage, and for AI surveys the AI Assessment Report and the Initial Loss Assessment — all built from the same claim, so they can never disagree with each other. See page one of a sample report.
One platform for everyone on the claim
The garage sends its estimate, bills and photographs through its own Workshop Portal, and receives the work approval there. The surveyor works in the same record, and the vehicle owner follows it from their own Claimant Portal. Because all four of you are on one claim, the usual delays — a missing document, an approval that never arrived, a query lost in an inbox — have far fewer places to happen. Read where a claims survey loses time for the detail.
Frequently asked questions
Who approves the report?
A person, every time. The AI agents prepare and check the work; they never approve a report, and they never settle a claim.
Can we see why a figure is what it is?
Yes. Every line of the assessment carries its source: the document, the photograph or the rate that produced it. If you raise a query, the reply is drafted from that record and sent by a person.
Does the garage need to be on Triyan?
It helps: the Workshop Portal runs in a browser, so the garage needs nothing installed. Where a garage is not on the platform, the surveyor uploads its papers instead.