About us — claims survey and loss assessment
Triyan Insurtech is a claims survey and loss assessment firm. We bring over 30 years of field experience in motor claims to one platform where insurers, workshops and surveyors work on the same claim record — with AI doing the work and a human in the loop on every report.
What we do
When a vehicle is damaged and the owner claims on their insurance, the insurer needs an independent professional to inspect the damage, check the documents and work out what the loss actually is. That is a claims survey, and the signed report it produces is what the insurer settles the claim on. It is the work this firm has done in the field for more than three decades.
Today we do it on Triyan, a platform we built around the way our own surveyors work. Seven report engines produce every report a claim needs from a single assessment. For small claims under ₹50,000, AISurvey lets the vehicle owner capture photographs and a walkaround video from a secure link on their phone, so the claim is assessed without waiting for a site visit. The platform is built for motor claims today and designed to extend to other lines of insurance — fire, marine, health — as the firm grows.
Why we built a platform
In our experience a claim rarely stalls at the survey itself. It stalls between people: the garage waiting for an approval, the surveyor waiting for a document, the insurer waiting for a reply to a query. Each hand-off used to be a phone call, a WhatsApp forward or an email that somebody had to find again later.
So we put all four parties on one record. The insurer files and tracks the claim in the Insurer Portal, the garage sends its estimate, bills and photographs from the Workshop Portal, the surveyor builds the assessment and the report in the surveyor's workspace, and the vehicle owner follows the claim, and adds their own papers and photographs, from the Claimant Portal. Everyone sees the same file, so nothing has to be re-sent or retyped.
How we use AI — and where we don't
Eleven AI agents read documents, sort photographs, check figures and draft replies. They make the work faster; they do not make the decisions. Every figure an agent suggests is shown to the person handling the claim with its source, they confirm or change it, and the report goes out only when a human has reviewed and approved it. Nothing is settled automatically.
How we work
- Human in the loop. AI suggests; a person decides. Every report is reviewed and approved by a human before it leaves.
- Every figure traceable. Each line of an assessment can be followed back to the document, photograph or rule it came from.
- One record, four portals. Insurers, workshops, surveyors and claimants each see what they need, on the same claim.
We do not sell software seats. Independent surveyors join Triyan as members — a fraternity working to one standard on one platform — and partner workshops get their own portal on the same claim record. If you are an insurer looking for a survey partner, a surveyor interested in membership, or a workshop, the form below reaches us directly.