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For claimants — follow your motor claim from one link

If Triyan is surveying your vehicle, you don't have to phone anyone to find out where your claim stands. Your surveyor sends you one link — usually on WhatsApp. Open it with your vehicle number, and from there you can follow the claim, send what is needed, ask questions and record the AI Survey on your phone.

Your claim linkfrom your surveyorYour claimCase filedSurveyor assignedPhotos & documents receivedAssessment in progressReport submittedPhotos & documents you addYour claimone recordSurveyorInsurerGarageSeen by all three

How it works for you

Get the linkOne tracking link for your claim, from your surveyor — usually on WhatsApp
Open it with your vehicle numberNo account, no password to remember
Follow, send, askEverything about your claim, on one page — or do the AI Survey

What the Claimant Portal does

A dated timelineCase filed, surveyor assigned, photos & documents received, assessment in progress, report submitted to your insurer — each with its date.
Everyone's contactsYour surveyor's, your insurer's and the workshop's, in one place.
Ask the right personA question to your surveyor, your insurer or the workshop; Triyan is copied on every question, and the reply comes back on the same page.
Every document and photoOn your claim, whoever added it — and add your own.
A checklist of what is neededThe documents your surveyor asks for, each with its own upload, ticking off as they arrive.
One-tap AI SurveyA guided walkaround video of your vehicle: an outline for each angle, photos taken from the video, each stamped with your vehicle number, the time and the place.

Help & support goes straight to Triyan.

Your claim, stage by stage

Case filedYour claim is on Triyan.
Surveyor assignedYou can see who, and how to reach them.
Photos & documents receivedTicked by your surveyor once they have what is needed — or automatically when you send an AI Survey.
Assessment in progressA report sent back for correction reads as in progress again.
Report submitted to your insurerThe report and its figures go from your surveyor to your insurer — not to the portal.

Who sees what you add

One claimrecordInsurerSurveyorClaimantWorkshop
What you add goes onto the claim itself — so you never send anything twice.
Your photos and documents are on the claimYour surveyor and the workshop work from them, and once the report is filed your insurer sees every document and photo on it.
Your questions go only to who you askA question is seen by the person you addressed it to, with Triyan copied — not by everyone on the claim.

The AI Survey, in three steps

AgreeOne screen, then allow your phone's location
CaptureGuided video (recommended), photos with camera, or photos from gallery
SendOne tap

Location stamping is mandatory. Gallery photos go through a strict check for a location stamp and are refused if it isn't found — photos from your own camera with location on, or from a GPS camera app, pass.

Private by design

No account or passwordYou open the link and type your vehicle's registration number.
Six wrong tries lock itSo only someone who knows the vehicle can open it.
Works for as long as you need itUntil 30 days after the report reaches your insurer.

A practical example

Your car is at the garage after a minor accident. Your surveyor sends you the link the same day. You open it with your car's number, record the guided video standing next to the car, and upload the RC and your driving licence from the checklist. Later you see "Assessment in progress" on the timeline, and when you ask the workshop when the car will be ready, the answer comes back on the same page.

Frequently asked questions

Where do I get the link?+

From your surveyor, usually on WhatsApp. Each link belongs to one claim, so there is no public sign-up page. In the Triyan app, tap “Track my claim”. If you were expecting one and haven't received it, ask your surveyor or contact us.

Do I need an account or a password?+

No. You open the link and type your vehicle's registration number. Six wrong tries lock the link, so only someone who knows the vehicle can open it.

Will I see the report or the amount?+

No. The portal shows where your claim stands — not what it is worth. The report and its figures go from your surveyor to your insurer.

Why was a gallery photo refused?+

Every photo on a claim must show where it was taken. A gallery photo is accepted straight away and then checked for a location; one with none in its data and no location stamp printed on it is refused. Take it again with your phone's camera.

How long does the link work?+

Until 30 days after the report reaches your insurer.

Read next

  • How It Works →
  • Documents needed for a motor claim survey →
  • How long a claims survey takes →
  • Contact →
  • Watch Triyan in Action →

Let's talk about your claims.

Whether you're an insurer evaluating a survey partner, a surveyor interested in membership, or a workshop — tell us a little and we'll come back to you directly. Waiting on your own claim's tracking link? Tell us here too.

Which of these is closest?

We'll use these details only to reply to this enquiry. We don't sell them, and we don't add you to a mailing list.

Or email us at contact@triyan.co.in.

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Triyan Insurtech

Claims survey and loss assessment on one platform for workshops, insurers, surveyors and claimants — with AI agents doing the work and a human approving every report. Reach out to us at contact@triyan.co.in

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What a motor final survey report containsDepreciation and IMT-23, explainedThe India Motor Tariff 2002 (full text)How long a claims survey takesDocuments needed for a motor claim surveyAll guides
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